Contact Us
We're here to help
Questions about your order, the scale or the Calore app? Send us a message and a real person will get back to you.
support@shopcalore.com
We reply to every email within 24 hours, 7 days a week.
Where's my order?
Your tracking number is emailed the moment your parcel ships. Delivery takes 5 to 10 days, anywhere in Australia, free on every order. If your tracking hasn't moved in a few days, email us and we'll chase it for you.
Returns and refunds
You have 30 days to change your mind. Email us and we'll walk you through it — no forms, no runaround.
Business details
Calore — online only, shipping Australia-wide.
Support hours: Monday to Friday, 9am to 5pm AEST. Emails sent outside these hours are answered the next business day.